About Algbra

What is Algbra?
What makes Algbra different?
How do I get in touch?
Where can I download the app?


From which countries can I open an account?
What do I need to open an account?
Am I eligible for an Algbra account?
How secure is my account?
Where can I find my account details?
How do I close my account?


How do I get my Algbra card?
Where can I use my card?
How is the exchange rate calculated?
What can I do if my card is lost or stolen?
I think someone else might be logged in to my account, what should I do?
What if I forget my card PIN?
How do I freeze my card?
How can I change my card PIN?
Where can I find my card details?
My card has arrived, but I can’t activate it - what should I do?
How do I add my Algbra card to my Apple Wallet?

You and Your Money

How does Algbra process my data?
Why do I need to verify my identity?
Is my money safe with Algbra?

Transactions and Disputes

I have an unrecognised or unauthorised transaction on my account, what should I do?
What is a Chargeback?
What can I raise a Chargeback claim for?
How do I raise a Chargeback claim?
I am expecting a merchant refund, when will I receive this?
A transaction on my account is showing as pending, why is this?
My transaction declined, but the amount hasn’t reflected back on my balance, what should I do?

Payments and Limits

What payment types do you support?
How do I send a Faster Payment?
I’ve sent a payment but the recipient hasn’t received it - what should I do?
I’ve accidentally sent funds to the wrong person, can these be returned?
What steps can I take to ensure I am not being scammed by sending a Faster Payment?
How can I cancel a payment I have sent?
Why have I not received the funds that were sent to me?
Can I send a payment in another currency?

Ethical Finance

What is Ethical Finance?

Carbon Tracking

What is a carbon footprint?
Why do I have a carbon footprint?
How is my carbon footprint calculated?
Why is knowing my carbon footprint important?

Carbon Offsetting

What is carbon offsetting?
Why is carbon offsetting important?
How does our carbon offsetting solution work?
How do we choose which offsetting projects to offer?
Is carbon offsetting a viable solution?


Why is community important to us?