About Algbra

What is Algbra?
What makes Algbra different?
How do I get in touch?
Where can I download the app?

Accounts

From which countries can I open an account?
What do I need to open an account?
Am I eligible for an Algbra account?
How secure is my account?
Where can I find my account details?
How do I close my account?
Algbra Migration

Cards

How do I get my Algbra card?
Where can I use my card?
How is the exchange rate calculated?
What can I do if my card is lost or stolen?
I think someone else might be logged in to my account, what should I do?
What if I forget my card PIN?
How do I freeze my card?
How can I change my card PIN?
Where can I find my card details?
My card has arrived, but I can’t activate it - what should I do?
How do I add my Algbra card to my Apple Wallet?

You and Your Money

How does Algbra process my data?
Why do I need to verify my identity?
Is my money safe with Algbra?

Transactions and Disputes

I have an unrecognised or unauthorised transaction on my account, what should I do?
What is a Chargeback?
What can I raise a Chargeback claim for?
How do I raise a Chargeback claim?
I am expecting a merchant refund, when will I receive this?
A transaction on my account is showing as pending, why is this?
My transaction declined, but the amount hasn’t reflected back on my balance, what should I do?

Payments and Limits

What payment types do you support?
How do I send a Faster Payment?
I’ve sent a payment but the recipient hasn’t received it - what should I do?
I’ve accidentally sent funds to the wrong person, can these be returned?
What steps can I take to ensure I am not being scammed by sending a Faster Payment?
How can I cancel a payment I have sent?
Why have I not received the funds that were sent to me?
Can I send a payment in another currency?

Ethical Finance

What is Ethical Finance?

Carbon Tracking

What is a carbon footprint?
Why do I have a carbon footprint?
How is my carbon footprint calculated?
Why is knowing my carbon footprint important?

Carbon Offsetting

What is carbon offsetting?
Why is carbon offsetting important?
How does our carbon offsetting solution work?
How do we choose which offsetting projects to offer?
Is carbon offsetting a viable solution?

Community

Why is community important to us?

The e-money issued to your Algbra account is issued by Algbra Group Limited, which is a private limited company registered in England and Wales with company registration number 12629086 and registered address at Squire Patton Boggs (UK) LLP (Ref: CSU) No.1 Spinningfields, Hardman Square, Manchester, England, M3 3EB. Algbra is authorised and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 with FRN 952360.

For those customers who have ordered an Algbra Card, Your Algbra Card is currently issued by Transact Payments Limited (incorporated and registered in Gibraltar with company number 108217 and registered office of 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA). As of 19 November 2024, or shortly after, the Algbra Card will be issued by Algbra Group Limited (FCA FRN  952360), a Principal member of Mastercard International Incorporated. MasterCard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Algbra Group Limited is a limited company registered in England and Wales with company registration number 12629086.